Fixstars offers Installation Support for Yellow Dog Linux via YDL.net Enhanced accounts wherein all Enhanced account holders receive Installation Support for the duration of their account. This is provided via a web forum, viewable to all Enhanced members. This forum is maintained by one or more Fixstars engineers.
- Monday - Friday.
- Typically less than 24 hours response time.
- Limited to one person per Enhanced account.
- Limited to YDL systems owned and operated directly by Enhanced account holder.
- Customer requires YDL.net Enhanced account username, passwd and web-browser.
- Does NOT include telephone support.
What does "Installation Support" cover?
Officially supported computers are those for which Fixstars will provide Installation Support. If you purchase Yellow Dog Linux for a non-supported computer, Fixstars is not able to provide Installation Support and a product refund may be refused.
- Preparation of your drive(s) prior to installation (partition, format).
- Preparation of your computer's firmware and/or bootloader.
- Installation of Yellow Dog Linux via DVD.
- Gaining User access.
- Post installation configuration of networking (ethernet, wireless; not modem) and video (graphics card and monitor).
- All other issues are not supported under Installation Support and must either be taken to the public lists, or supported under a service contract with Fixstars.
